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To cancel the order, please send an email to online_orders@saffroncup.com. Also note that once the order has been dispatched it cannot be cancelled. Hence, you have to act fast if you want the order cancelled.
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Once the bank confirms the payment, a receipt will be sent to your registered Email ID, confirming your order. Also, you can check your dashboard on the website and click on ‘My Orders’ . You can always track your order as well.
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If you haven’t received the mail, don’t hesitate to write to us on info@saffroncup.com. Please ensure that you have checked your spam or trash box. If it’s not there, we will get back to you as soon as possible.
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We hand blend our teas in small batches and it takes about 24 hours to ship out the products. It usually takes around 5-7 days to be delivered to your doorstep.
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Yes, you can change the address after an order has been placed by sending us a mail on online_orders@saffroncup.com. But be sure that you change your address before the order has been dispatched. Once it’s dispatched, it is not possible for us to change the address.
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We will be really sad to see you go! We try to keep our newsletter as informative and enjoyable as possible. Hit the ‘Unsubscribe‘ button on any one of our mails or Log In and go to ‘Newsletter Subscriptions’ and Unsubscribe.
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Privacy is an issue that we take very seriously. We do not share your information with any third party and try to keep our database very secure.
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If you want us to cancel your order, write to us with all your order details on online_orders@saffroncup.com. We will cancel it as soon as possible. But we cannot cancel it if it has been dispatched.
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Once the order has been cancelled, the money will be debited back to your account within a week. If it does not happen within a week, you can write to us at info@saffroncup.com
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We try to insure that you get the tea of the highest quality. In order to preserve the freshness of our tea we vacuum pack it at the source and store it in a cool, dehumidified environment. We try to send the highest quality tea at Saffron Cup! But if you are not happy with the product you can write to us and we will surely try to get rid of the problem. If not we will definitely send you another package. Customer satisfaction matters a great deal to us!
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We can get you another package if you are not happy with the first one but you can’t return the order. Tea is a perishable good and loses its flavor when exposed. Hence compromising the freshness. So we don’t do returns.
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Yes, it’s necessary to have an account in order to purchase tea from our website. It helps in easy checkout and keeping track of the order. Also, you get recommendations from us about various deals and offers.